Shipments and returns
For your convenience, We offers the following delivery options:
FREE DELIVERY Australia states wide.
Delivery dispatch in next working days^.
Pick Up In-Store - Click & Collect
You will be able to choose your preferred method during the checkout process. Whether you choose delivery or store pick up, your order will be fulfilled by your closest store (determined by the postcode you provide for your order) by default. However, if you choose to pick up in store, you will be able to change this to the store of your choice. Orders will be processed within 24 hours. If there is a problem fulfilling your order (e.g. items need to be ordered in), we will call you within this period to let you know.
*Free delivery offers are not available to Christmas Island, Lord Howe Island and Norfolk Island
All orders are delivered by courier.
Shipping is FREE order over $200, Australia-wide for orders placed online. - excluding Christmas Island, Lord Howe Island and Norfolk Island.
Postage fee is $9.95 order under $200.
Delivery dispatch in next working days, and dependent on stock availability in-store. Regional areas may take up to 7-10 working days. Excludes Christmas Island, Lord Howe Island and Norfolk Island.
Your delivery cost will be displayed at checkout, before you complete your order, and is charged to your credit card upon submitting your order.
To the extent permitted by law, We does not accept any liability whatsoever for the goods ordered and/or any loss or damage incurred by any person in relation to your order once it has been received by the courier for delivery to you.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended, our couriers are authorized to leave the goods at that address. Orders cannot be delivered to post office boxes or postal lockers.
Once your order has been shipped, you will be advised via email. Delivery could take 7-10 working days from this date. After this time if you have not received your order, please email our online sales support team on firstname.lastname@example.org call 03 8524 2318 (Mon-Fri, 10.00am-4.00pm EST).
PICK UP IN-STORE - CLICK & COLLECT
You can pick up your order from your chosen Brightman Lighting store free of charge, with no minimum spend. During checkout, based on your address we will nominate the store that is closest to you. However, you can change this to your preferred store if you wish.
Once your order is processed we will contact you when your order is ready to be collected. If there is a problem fulfilling your order (e.g. items need to be ordered in), we will contact you within 24 hours to let you know.
If picking up in-store, the following payment methods are available to you:
Pay online using your credit card ( Visa, Mastercard, American Express), PayPal, or Bank Transfer ( you need the payment cleared in our bank account before pickup).
Pay in-store -This option is ideal for customers without a credit card or PayPal. CASH only to pay with in-store.
If you nominate to place an order online and choose to pay online and pick up in store, you or your nominated person will be required to provide identification (of which a copy will be taken) for the purposes of order verification and store security practices